Frequently Asked Questions

All products on The Mural Source are printed. Our Paul Montgomery line items begin as hand-painted creations and are produced as print reproductions. For hand-painted inquiries, please visit PaulMontgomery.com

Modifications to designs are heavily situational. Typically, modifying design's artwork is not a possibility. In some cases, we can do very minor design work to help a mural flow, but this requires the purchase of a design diagram so we know the area of modification. Sometimes we are also able to modify the color of a design, but this is limited to shifting the color to be a similar shade, or taking color out. We are not able to add color where it doesn't exist. Any color changes will require a design fee and approval of a 2'x3' sample before production can begin. For any significant changes, such as removing people or changing flowers, we recommend inquiring about doing a custom hand-painted mural. Hand-painted murals can be modified versions of existing murals or something completely custom.

While we can't create custom printed murals, we can hand-paint a mural totally to your needs through our sister company Paul Montgomery Studio. For custom inquires, please contact info@paulmontgomery.com or visit PaulMontgomery.com.

Murals are broken down into panels that have a fixed width. To see how many panels you'll need, measure the width of your walls and divide it by the width of the panel. Panel width and height can be found on the mural's webpage. Please ensure the mural is the right height for your walls.

Design height is the measurement of the last painted element in a mural. In a standard landscape or chinoiserie design, this is the height when measuring from the bottom. In a canopy style design that comes from the top, its measured from the top. Design height in panoramic designs does not include clouds, and will instead be measured by trees or buildings.

All of our murals are made to order, allowing us to resize them when a project demands it. The standard type of resizing that we do is scaling, where the panel grows or shrinks proportionately. This means as the mural gets taller, the panels will get wider and vice versa. Scaling is capped at +/-20% to retain the original look. For all resizing inquires, please email info@themuralsource.com with your chosen mural and room measurements so that we can find the best scale for you.

Lead times for printed murals and wallpapers are 4 to 5 weeks. Sample orders and requests are usually sent out in 24 to 48 business hours. Orders with special accomodations may take longer than the estimated lead time. All rush orders are subject to a 20% rush fee and are not always available. If you need a product sooner than the estimated lead time please contact us.

We offer a layout service that allows us to place the mural into your room's elevations for $300. In this service, we are able to find the best layout of panels to ensure safe installation, instances of smaller panels above doorways and windows, and find any instances where custom design work may be needed. To request a diagram, you may order the service on our website. A designer will be in-touch after purchase to gather measurements and any needed design notes like preffered scenes or scene exclusions.

Orders are printed in one roll of paper when possible. The paper will arrive untrimmed and will need to be cut into installation ready panels. Panels are produced with a bleed on the right side that will need to be removed before installation. Panels are intended to be butt-fit.

Our standard non-woven paper is a durable and eco-friendly paper that is lightly water resistent. If higher levels of water resistance and protection are needed, Type II wall-coverings are available for all printed murals. If a Type II material option is not available as an option, contact us so that we can help find the best solution to your needs.

Our substrate is designed to work with all leading brands of wallpaper paste with medium to high strength. If you are an installer with a preffered brand of paste, your preference should work fine when installing this paper.